Discover your Provider™ (DyP)
DyP is a medical modular solution that supports the enrollment and maintenance of all provider types as well as the needs of internal users.
It helps both sides to avoid unneeded paperwork and official red tape thus speed up and facilitate the connection between users and government workers.
My Role
I was a Lead Designer
Frameworks used
Design Thinking, JTBD
Duration
2018-2029
Facts
250+ final screens,150+ testing hours
Currently contracted with the state of Utah
About
A Software as a Service (SaaS), Commercial-off-the-Shelf (COTS) solution built to provide the full spectrum of provider management functionality.
Target users
On one side, we had internal users from the government, who had years of experience working with the provider enrollment. On the other side, there was an individual medical provider and a hospital/clinic.
Outcome
We reduced administrative burden, eliminated confusing mismatching data, decreased fraudulent and suspicious activity.
Challenges
Handling sensitive info
Application enrollment requires applicants to disclose sensitive information. For example, in the About Provider section of the application, there are several sensitive topics like Gender, Social Security Number, Citizenship and Immigration status.
ADA Compliance
The Americans with Disability Act (ADA) and Section 508 of the Rehabilitation Act both ensure that all people have equal access to goods, services, and communication. Section 508 is specific for federal government agencies and services.